Designing A Complete Client Curriculum
Global Partners Corporation specializes in the design and implementation of specific strategies for improving performance. Our approach to designing a complete curriculum for a client is based on the premise that the best way for organizations to become more productive and profitable is to build value from within. We believe that organizations can build value from within by focusing on three important technologies:
1. Strategy Implementation Technology: Purpose, Vision, Mission, and Corporate Values that encourage and reinforce motivation, commitment, and teamwork.
2. Employee Development approach that focuses on enhancing critical knowledge, skills, and attitudes that provide employees with a competitive edge, as well as personal and professional growth opportunities.
3. Process Technology: Corporate Systems that encourage innovation, growth, and profit.
FOCUS ON “YOUR” SPECIFIC CULTURE
Our experience has taught us that in order to enhance corporate cultures and implement a strategy, which focuses on improving sales and/or production and service, ten key elements need to be in place. These are critical areas on which you will need to focus in order to make this transition. They are also the elements around which to build a complete Sales and/or Service Curriculum.
These elements are divided into three strategic areas:
- The Company Strategy for Change.
- The People Factor – How the changes affect the people and their roles, standards of behavior and motivation for change; and the Competencies they need to be successful, including personal leadership skills.
- The Systems and Processes for Supporting the new Strategy
TACTICAL SUCCESS FACTORS
Even when an organization comprehensively addresses all of the Ten Key Elements, the task of successfully shifting the corporate paradigm is only beginning. There are several important factors surrounding the system-wide implementation, which are the key to making the transition work.
Training Must Address The Ten Key Elements. The training for each audience should include specific reference to your company’s ten strategic elements and how they apply at the individual employee's level and to their specific job.
Training Must Be Totally Relevant and Ongoing. Just as the change process will not be a three or six months task, neither is the change at an individual level a three or six day task. Any training system must include elements that apply in a variety of ways and over months in order to impart the knowledge, transfer the skills, and foster the "attitude change" necessary for long-term success.
Employees Must "Feel Ownership" to Put Principles into Practice®. For maximum effectiveness the training must be vertically integrated and provide for a top down implementation . . . each level of personnel connecting throughout training to their managers and subordinates. All programs must be specific to your organization and the employees' actual jobs.
GLOBAL PARTNERS CONSULTING CONCEPTS
We Begin From Where You Are
Our approach is to develop our curriculum around a situation today and where you want to be tomorrow. You will be able to take advantage of the best of existing programs, processes, and skills. Whatever steps have already been taken within your existing "programs" will form part of the foundation rather than be discarded.
*Adapted from Merit Associates Training. All Rights Reserved.